Pre-booking Reminders

Pre-booking reminders help reduce no-shows by nudging guests the day before their visit. The feature is off by default — turn it on when you are ready.

How It Works#

1. Guest has a confirmed booking with an email address
2. 24 hours before the booking start time (in your venue timezone), TableGo sends one reminder email
3. Guest can open the email to review date, time, party size, and manage their booking

Enabling Reminders#

1. 1

   Open Pre-booking Reminders

   From your restaurant settings, go to Guest Management → Pre-booking Reminders.

2. 2

   Choose timing

   Select Off or 24 hours before booking.

3. 3

   Save

   Click Save Changes to apply.

Who Receives a Reminder?#

• Confirmed bookings only — not pending, cancelled, or walk-ins without an email
• Bookings with a guest email on file
• One reminder per booking — no duplicate sends

36-Hour Booking Rule#

For the default 24-hour reminder, the booking must be created at least 36 hours before the visit. This avoids sending a confirmation email and a reminder almost back-to-back for short-notice bookings.

• Booking 25–30 hours ahead — no reminder
• Booking 36+ hours ahead — reminder sends as expected

When You First Turn Reminders On#

Existing bookings do not all get reminders at once. Only bookings whose 24-hour window is still in the future will receive one. Bookings whose reminder time has already passed are skipped — there is no catch-up send.

Reschedules and Changes#

• Before the reminder is sent — timing follows the updated booking date and time
• After the reminder is sent — guests do not receive a second reminder; they get a booking updated email with the new details instead