Restaurant: The business entity that onboards to TableGo to receive/manage reservations, deposits and Gift Card sales.

Authorised User: An employee/contractor invited by the Restaurant to access the Restaurant's account.

Diner: An individual who makes a reservation or purchases a deposit/Gift Card via TableGo or partner channels.

Platform / Service: The TableGo business portal, tools and integrations we provide to Restaurants.

Gift Card: A prepaid or stored‑value instrument issued by the Restaurant to Diners and managed through the Platform.

Deposit Booking: A reservation flow where the Diner pays an advance amount set by the Restaurant.

Stripe: Payment processing services provided by Stripe and Stripe Connect.

3.1 Accuracy & authority. You must provide accurate business and contact information, keep it current, and ensure that only Authorised Users access your account.

3.2 Security. You are responsible for credential confidentiality and all activities under your accounts. Implement least‑privilege roles and promptly remove leavers.

3.3 KYC/verification. You must satisfy any identity/KYC checks required by Stripe and applicable law. Failure to do so may block payouts or lead to suspension.

4.1 We provide tools to configure reservation flows, optional Deposit Booking, Gift Card issuance/sales, channel integrations (e.g., Google Reservations, Facebook/Instagram, Tripadvisor), and dashboards/analytics.

4.2 We may modify or discontinue features on reasonable notice where practicable. Beta/early‑access features are provided "as is" and may be withdrawn.

5.1 Basic Plan (lifetime): A 3.5% platform fee applies to (i) Deposit Booking transactions and (ii) Gift Card sales processed through the Platform. The platform fee is separate from Stripe's fees.

5.2 Pro Plan: £99.90/month (auto‑renew, monthly). No 3.5% platform fee on the transactions listed in 5.1 while Pro is active; Stripe fees still apply.

5.3 Stripe fees: Stripe currently charges 1.5% + £0.20 per card transaction for our flows (including Connect Express). There is no additional 0.25% uplift for Express under our arrangement; Express and standard Stripe carry the same fee in our setup. Stripe sets and may change its pricing independently.

5.4 Keeping totals reasonable. We set our platform fee at 3.5% so that combined TableGo + Stripe fees typically remain at or below 5% + £0.20 per card transaction.

5.5 VAT & taxes. All prices exclude VAT unless stated. You are responsible for any taxes relating to your sales to Diners.

5.6 Changes. We may change platform pricing/fees on at least 30 days' notice. If you do not agree, you may cancel the Pro Plan and/or stop using the affected features before the change takes effect.

6.1 Pro billing. Billed monthly in advance; renews automatically until cancelled. Cancellation is effective at the end of the current billing period. No pro‑rata refunds.

6.2 Platform fee settlement (Basic). Our 3.5% platform fee is generally deducted at source via Stripe Connect split payments, or otherwise invoiced/offset.

6.3 Set‑off. We may set off or withhold amounts from payouts to cover platform fees, refunds, chargebacks, fines or other sums you owe to us or Stripe.

6.4 Late payment. We may charge statutory interest/fees on overdue invoices and suspend access until paid.

7.1 You may (a) connect your own Stripe account or (b) onboard to a Connect sub‑account. Payout timings, reserves and verification requirements are governed by Stripe.

7.2 We are not a bank, e‑money or payment institution and do not hold funds on your behalf. All payment services are provided by Stripe.

7.3 You authorise us and Stripe to initiate settlement of fees, refunds and adjustments to your account in connection with transactions processed through the Platform.

8.1 Merchant of record. Unless otherwise stated, the Restaurant is the merchant of record for deposits and Gift Cards sold to Diners.

8.2 Clear terms. You must configure and disclose deposit amounts, refund/no‑show rules, Gift Card validity/expiry, redemption locations, exclusions or blackout dates, compliant with consumer‑protection law.

8.3 Honouring obligations. You must honour valid reservations and Gift Cards according to your published terms and the law.

8.4 Pre‑contract information. Ensure legally required pre‑contract information is presented to Diners before taking payment.

9.1 Stripe fees. Stripe generally does not refund its processing fees on refunds.

9.2 TableGo platform fee. Where our 3.5% platform fee applied to a transaction, we will refund/credit our platform fee on the refunded portion (full or partial). Credits typically appear in your next payout. This does not apply to chargebacks/disputes or refunds processed outside the Platform.

9.3 Chargebacks. You are liable for chargebacks and related fines/fees. We may offset withholdings to cover such amounts.

9.4 Operational errors. If we or Stripe identify processing errors, we may initiate adjustments to correct them.

10.1 We may offer integrations with third‑party platforms (e.g., Google Reservations, Facebook/Instagram, Tripadvisor). Those platforms have their own terms and privacy notices.

10.2 We do not control third‑party availability, accuracy or policies. Data exchanged with partners will be handled per our Privacy Policy and applicable data‑sharing arrangements.

12.1 Your content. You retain ownership of menus, images, copy and trademarks. You grant us a worldwide, non‑exclusive, royalty‑free licence to use, host, reproduce and display such content and marks to operate and promote your presence on TableGo. You may revoke promotional use on reasonable written notice.

12.2 Our IP. We and our licensors own all IP in the Platform/software. No rights are granted other than as expressly set out in these Terms.

12.3 Publicity. We may identify you as a customer (name and logo) in our marketing materials and on our sites; you may opt‑out on reasonable written notice.

13.1 Roles. For our own operations (accounts, billing, security, analytics), we act as controller. For diner data you process within your account (reservations, deposits, Gift Cards), we act as your processor.

13.2 DPA. Where we act as processor, our Data Processing Addendum (DPA) (UK GDPR Art. 28) applies and is incorporated by reference.

13.3 Transfers. Some processing may occur outside the UK subject to appropriate safeguards (e.g., UK‑US Data Bridge, SCCs).

13.4 Security. We maintain appropriate technical and organisational measures. You are responsible for your user access controls and device security.

13.5 Privacy documentation. You will maintain your own privacy notice for diners and ensure that your processing is lawful.

16.1 Nothing limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

16.2 Cap. Our aggregate liability to you arising out of or relating to the Service in any 12‑month period is limited to the greater of: (a) total fees you paid to us in that period; or (b) £1,000.

16.3 Exclusions. We are not liable for: (a) loss of profits, revenue, goodwill or data; (b) indirect or consequential loss; (c) issues caused by third‑party platforms, partners or Stripe.

16.4 Your indemnity. You will indemnify us against claims, losses and costs arising from your breach of these Terms, your content, or your dealings with Diners.

17.1 You may cancel your Pro Plan or close your account at any time; fees already accrued remain payable.

17.2 We may suspend or terminate access immediately where: (a) you breach these Terms; (b) fraud, risk or unlawful activity is suspected; (c) a third‑party provider (including Stripe) requires it; or (d) continued service would pose security/legal risk.

17.3 On termination, your right to use the Service ends; we may retain data as required by law and per our Privacy Policy and DPA. Certain clauses survive termination (including fees due, confidentiality, IP, data protection, limitations and indemnities).

18.1 Trials. If offered, trials are provided once per Restaurant and may be withdrawn or modified at any time.

18.2 Plan changes. Upgrades take effect immediately; downgrades at the next renewal. Platform fees apply according to your active plan at the time of each transaction.

18.3 Promotions. Promotional pricing is time‑limited unless stated and reverts to standard rates on expiry.

25.1 These Terms, together with any Order, the Privacy Policy, and the DPA (where applicable), form the entire agreement.

25.2 If any provision is held invalid, the remainder will continue in full force. A failure to enforce is not a waiver.

25.3 Order of precedence (in case of conflict): Order > these Terms > DPA (for non‑data matters) > Privacy Policy.