TableGo uses statuses to track reservations through their lifecycle.
Status Flow#
Reservations typically follow this flow: Pending → Confirmed → Seated → Completed. They can also be marked as Cancelled or No-Show at any point.
Status Definitions#
Pending#
Guest has booked but not yet confirmed. This applies when email confirmation is required. The guest must click the confirmation link in their email.
Confirmed#
Booking is confirmed and on the books. Either the guest confirmed, or no confirmation was required. Await guest arrival.
Seated#
Guest has arrived and been seated. Mark this when you seat the guest to track timing.
Completed#
Guest has finished and left. This triggers the review request email if enabled.
Cancelled#
Booking was cancelled by guest or staff. The table is released for other bookings.
No-Show#
Guest didn't arrive. This is tracked in their profile for future reference.
TableGo can automatically move reservations to "Completed" after the estimated duration if you enable this in settings.
