TableGo uses statuses to track reservations through their lifecycle.
Status Flow
Reservations typically follow this flow: Pending → Confirmed → Seated → Completed. They can also be marked as Cancelled or No-Show at any point.
Status Definitions
Pending
Guest has booked but not yet confirmed. This applies when email confirmation is required. The guest must click the confirmation link in their email.
Confirmed
Booking is confirmed and on the books. Either the guest confirmed, or no confirmation was required. Await guest arrival.
Seated
Guest has arrived and been seated. Mark this when you seat the guest to track timing.
Completed
Guest has finished and left. This triggers the review request email if enabled.
Cancelled
Booking was cancelled by guest or staff. The table is released for other bookings.
No-Show
Guest didn't arrive. This is tracked in their profile for future reference.
TableGo can automatically move reservations to "Completed" after the estimated duration if you enable this in settings.
