No-shows are frustrating, but tracking them helps you identify patterns and protect your business.
Marking a No-Show#
Navigate: Reservation Details → Status → No-Show
When a guest doesn't arrive (typically 15-30 minutes past booking time), open the reservation and change the status to No-Show. The guest's profile is automatically updated.
No-Show Tracking#
No-shows are recorded in the guest's profile:
- Count of no-shows at your restaurant
- Dates of incidents
- Visible badge when they book again
Preventing No-Shows#
TableGo offers several tools to reduce no-shows:
- Deposits — Require payment upfront for high-risk slots
- Card guarantees — Save a guest's card for possible late-cancellation or no-show fees without charging upfront
- Confirmation Emails — Remind guests of their booking
- Guest History — See past behavior before confirming
Consider requiring deposits or card guarantees for high-demand times like Friday and Saturday evenings, or for larger groups.
