Cancel a Reservation

Sometimes bookings need to be cancelled. Here's how to handle it properly.

Staff Cancellation

1. 1

   Open the reservation

   Find and click on the reservation.

2. 2

   Click Cancel

   Select Cancel Reservation from the actions.

3. 3

   Select a reason

   Choose a cancellation reason (optional).

4. 4

   Notify guest

   Choose whether to send an email notification.

5. 5

   Confirm

   Click Confirm to complete the cancellation.

Guest Self-Cancellation

Guests can cancel through their confirmation email link, within your cancellation policy window. If a deposit was taken, refunds follow your deposit rules, and you receive a notification.

Deposit Refunds

If the booking had a deposit:

• Within Cutoff — Automatic refund processed
• After Cutoff — Deposit retained (per your policy)
• Manual Refund — You can override and refund anyway