Notes help your team remember important details about guests.
What to Note
- Seating preferences (window, quiet corner)
- Dietary requirements
- Past special occasions
- Communication preferences
- Service feedback
Adding Notes
Navigate: Guest Profile → Add Note
From a guest profile, click Add Note, enter your observation, and save. Notes are timestamped and show who added them.
Notes vs Special Requests
Notes are private to staff, permanent on the profile, and not visible to guests. They contain staff observations. Special Requests are entered by guests, per-reservation, and visible to the guest. They contain the guest's specific needs for that booking.
Be professional in notes — they may be seen by all staff members.
