Guests can choose to hear about your offers when they book, buy a gift voucher or buy event tickets. TableGo records who opted in, when and where, so you only send marketing to guests who agreed.
How guests opt in#
- Booking — Keep me updated with offers from your venue, on your website and your TableGo page
- Gift vouchers and event tickets — Send me offers and updates from your venue, at checkout
The box always starts unticked, so a guest opts in only by ticking it. Once they have, they stay opted in: leaving the box unticked next time doesn't remove their consent.
See who opted in#
Where to find it
The Consent column shows Yes or No for each guest. Hover over Yes to see when they opted in and where: Booking, Voucher or Event. A guest's details show the same under Contact Information. You can hide the column from the table settings (gear) menu.
Voucher and event buyers who opted in appear in Guests even if they've never booked, with 0 visits, so everyone you may email is in one place.
When a guest opts out#
If a guest asks you to stop sending them offers, in person, by phone or by email, record it in TableGo:
- 1
Open the guest's details
From Guests, or by clicking the guest's name in a reservation.
- 2
Click Withdraw next to Consent
It's there while the guest is opted in.
- 3
Click Withdraw consent
Owners, Managers and Staff can do this.
You should see: Marketing consent withdrawn. Consent shows No, with the date it was withdrawn.
TableGo keeps when and where the guest first opted in, and records the withdrawal next to it. Your team can't opt a guest in: they opt in again only by ticking the box when they next book or buy.
Tip
Export for email marketing#
Guests → Export → Export CSV (email marketing) downloads every guest that matches your filters, with Marketing consent (Yes or No), Marketing consent at, Marketing consent source and Marketing consent withdrawn at.
Important