Engaging with reviews shows you value feedback.
Why Respond?
- Shows you care about guests
- Addresses concerns publicly
- Encourages more reviews
- Improves your reputation
How to Respond
Navigate: Reviews → Select Review → Reply
- 1
Go to Reviews
Navigate to the Reviews section.
- 2
Find the review
Locate the review you want to respond to.
- 3
Click Reply
Open the reply form.
- 4
Write response
Compose your response.
- 5
Publish
Click Publish to post your reply.
Response Tips
For Positive Reviews
- Thank the guest
- Mention specific details they enjoyed
- Invite them back
For Negative Reviews
- Apologize for their experience
- Don't be defensive
- Offer to make it right
- Take details offline if needed
Your replies are public and visible to future guests. Keep responses professional and constructive.
