Track patterns and improve your service.
Key Metrics#
- Average Rating — Overall star rating
- Total Reviews — Number of reviews received
- Response Rate — Percentage of reviews you've replied to
- Rating Distribution — Breakdown by stars
Trends Over Time#
View monthly rating trends, review volume changes, and seasonal patterns.
Accessing Analytics#
Navigate: Reviews → Analytics
Go to Reviews, click the Analytics tab, select your date range, and view charts and stats.
Using Insights#
If you see low ratings, look for common complaints, specific issues mentioned, and time/day patterns. If you see high ratings, identify what guests love, staff to recognize, and features to highlight.
Aim for a response rate above 80%. Responding to reviews — especially negative ones — shows potential guests that you care.
