Each event's Orders tab lists the tickets sold online and those your team added. From there you can add tickets, refund or cancel orders, and print the list.
Where to find it
Note
Sales at a glance#
The Overview tab shows Online revenue, Tickets sold, Ticket sources (Online, Manual and Elsewhere) and how many are Remaining.
Add tickets yourself#
- 1
Click Add tickets
On the Orders tab.
- 2
Enter the number of Tickets
You can't add more than are remaining.
- 3
Choose the Payment method
Cash, Complimentary (free) or Other / external payment.
- 4
Add guest details (optional)
Guest name, Email, Mobile and Notes. With an email, the guest is sent a confirmation.
- 5
Click Add tickets
The order appears in the list.
You should see: Tickets recorded, and the remaining count goes down.
Stop or restart sales#
Switch Ticket sales off on the Overview tab to stop online sales, for example when you're nearly full. You can still add tickets yourself. Switch it back on to resume.
Refund an online order#
- 1
Open the order's ⋮ menu
Choose Refund, or open View details and click Refund.
- 2
Add a Refund note (optional)
For example, requested by customer.
- 3
Click Confirm Refund
The full amount goes back to the guest's card.
You should see: Order refunded successfully, and the guest is emailed.
Refunds are always for the whole order, and TableGo's fee is refunded too. You can refund at any time, whatever refund policy you set. Guests can refund themselves with Manage Order if your policy allows refunds and the cutoff hasn't passed.
Cancel tickets you added#
For tickets your team added, choose Cancel / refund. This frees the tickets but involves no card payment, so give back any cash yourself. If the order has an email, the guest is told.
Cancel an event#
There's no single button to cancel an event and refund everyone. Switch Ticket sales off, refund or cancel each order, then archive the event from the Events list.
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