When guests cancel within your policy, deposits should be refunded.
Automatic Refunds
If a guest cancels within the cutoff period, the refund is processed automatically, the guest receives confirmation, and you're notified of the cancellation.
Manual Refunds
Navigate: Reservation Details → Deposit → Refund
For special circumstances:
- 1
Open reservation
Find the reservation with the deposit.
- 2
View deposit section
Scroll to the Deposit area.
- 3
Click Refund
Click the Refund Deposit button.
- 4
Add reason
Optionally note why you're refunding.
- 5
Confirm
Click Confirm to process.
Refund Timeline
- Refund processed — Immediate
- Guest sees refund — 5-10 business days (depends on their bank)
For partial refunds, go to your Stripe dashboard, find the payment, and issue a partial refund there.
